Conversations Ai Chat Services
Capture more leads, book more appointments, and engage customers by voice or chat 24/7.
Capture more leads, book more appointments, and engage customers 24/7
Engage every lead instantly with AI voice and chat
Expand AI chat & voice capabilities with any API
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Never miss a lead with multichannel communication
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Engage every lead instantly with Ai voice and chat
Centralize every conversation—and never miss a lead
Extend communications with Ai powerful custom capabilities
Build a smarter customer record with every conversation
FAQs
What’s the difference between the different Conversations AI | Standard, Pro, and Premium editions?
Each edition is designed for different business needs:
- Standard: Ideal for businesses using webchat, WhatsApp, Facebook, and Instagram. (Available worldwide)
- Pro: SMS and missed call textback included, perfect for service-based businesses needing lead capture via text. (Available only in the U.S. and Canada)
- Premium: Unlocks full Ai voice receptionist capabilities for businesses handling 300 minutes/month. Works well with service-based businesses interested in capturing leads and getting appointments scheduled automatically (Available only in the U.S. and Canada).
Which Conversations AI edition is right for my business?
- Choose Standard if WhatsApp, Facebook, Instagram and web chat are your main communication channels.
- Go with Pro if you need SMS support.
- Upgrade to Premium if you handle voice calls and want full AI receptionist functionality across chat, SMS, and phone.
How does Conversations AI respond to customer inquiries?
Conversations AI uses advanced chat and voice AI to answer customer questions instantly, drawing from custom knowledge about your business, such as hours, services, and FAQs, so responses are fast, accurate, and personalized.
Can Conversations AI understand different languages or regional accents?
Yes! Conversations AI supports multilingual Conversations and is trained to understand a variety of accents, helping you connect with a broader audience effectively.
What countries can use SMS messaging in Conversations AI?
Currently, businesses located in United States and Canada can use SMS messaging. Businesses located in other countries can use web chat, email, Facebook chat or Instagram chat.
How is a business assigned a number?
When using Conversations AI Messaging for the first time, the business will be automatically assigned an SMS number. The app will attempt to get a local number, based on the business profile address. If no local numbers are available, a number from a neighbouring area in your country will be assigned.
What do I do if my client didn’t receive a local number?
Sometimes, no local numbers are available. In such cases, it is possible to get an 800-number assigned to the business. Please contact support for assistance with this.
How will users know if their business has received a text?
New messages automatically appear to live in the app for any user that has Business App open, page-reloading is not required. Users can also receive an instant notification email when a new message comes in, or a daily digest email.
What kinds of websites are supported by web chat?
Web chat can be installed on any website where you can add a custom code to the element of the site. A WordPress plugin is also provided, to make it easy to install on a WordPress website.
How much does the chatbot know about the business? Can it answer questions?
The AI chatbot thanks users for their questions, records them for a business person to follow up, and tries to get a name and phone number, so the business can reply and get new customers. The contact will be added to the CRM in Business App, and the conversation will show in Inbox, ready for your client’s team to follow up.
The AI-powered web chat is intelligent enough to answer basic questions about the business in question, such as their location, operating hours and offerings based on their business profile. You are also able to upload more information to expand its knowledge.
Add FAQs, pricing details, more context on the products and services a business does and does not offer, and even instructions on how to book appointments so that the web chat widget can converse with visitors to the website and answer more of their questions automatically – saving small businesses time, while capturing leads.
Can the AI receptionist reply to post comments?
No, this is just for direct messages between customers and a business page.
Can a business connect a personal account?
Our Top Features
- Answer phone calls, web chats, texts, WhatsApp messages, inbound direct messages from Facebook and Instagram Business accounts with AI so you never miss a lead.
- Enables an AI Receptionist to book appointments, answer questions, and collect lead info even after business hours
- Send a text when a call is missed to help recover lost sales opportunities.
- Teach the AI about your business so it can give accurate answers and take actions like booking or checking availability.
- See all customer conversations in one inbox, including phone, SMS, chat, WhatsApp, Facebook, Instagram, and email.
- Keep full history of every conversation so your team always has the context they need.
- AI can reply in multiple languages with fast, consistent answers to build trust with every lead.
- Use the CRM to tag, assign, and comment on conversations so your team can follow up quickly and work together.